Sent out a press release today and used a shared page on backpackit (service from 37signals) to store backup materials - images etc.
However a call from a journalist prompted me to go look at their FAQ for this service - where it casually mentions that a shared page refers to the text - but files on the shared pages are not shared.
So how the **** is a user supposed to know that? Shared is actually partially shared. Like Typepad password protected was only kinda sort-of protected. Mention this on the sharing page guys - that is where it belongs. This is not intuitive.
This is the stuff that we will get judged on in dbTwang when members use us to store and share their guitar collections. Our service needs to
a) be understandable
b) do exactly what it says. With no conditionality or small print exclusions that completely contradict intuitive use.
I have set up a link to download the relevant file from elsewhere. But it is sloppy to send that out and have a journalist working on a Sunday not find things they need.
keith
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