I would say it is a struggle and many people I have mentioned the following site to say the same. However they have mostly been Irish and we have a different culture and way of life here from Americans.
Because Zappo's sell shoes (over 200,000 styles, check out their vegetarian section :-) ) and they are heading for a Billion dollars in turnover. They do excellent customer service and have amazing repeat business.
Look at this slideshow from their CEO which he gave at SXSW 2008.
For those of you who do not have the patience to get to the end here are some of their core value bullets which caught my eye:
- Deliver WOW through service
- Create Fun and a little Weirdness
- Build Open and Honest Relationships With Communication
- Be Passionate and Determined
- Be Humble
Some of those are going to inspire the dbTwang way of life :-)
keith
http://www.vegetarianshoesandbags.com/ is another great vegan shoe site to look at.
They haves shoes for the whole family, as well as boots and hand bags, too!
Posted by: Michelle | August 13, 2008 at 18:55