UPDATE2 7/08/08: 2 calls, an email and 4 forums postings later the glitch was removed and the order moved swiftly to dispatch. So Friday/Monday (I have said that before, I know I have)
UPDATE 7/08/08. A call to customer service this morning revealed that the system shows a duplicate order. Customer care are going to ring me back. And Maria (o2 guru) on their forums is looking into it as well.
An order placed yesterday morning (05 August 09:17:42 ) currently has a status of Pending - Your order has been received. You will receive an email to confirm when your order has has been accepted.
This is when you start to notice the minor details such as Your order will arrive within 3 working days from the time it is accepted.
So 2 working days after my order was placed it is still not accepted? Maybe it is the credit check referred to on page one of the order (I have been an O2 customer for years spending a substantial sum of money each month and paying by DD) or it could be the transfer of my service from another mobile operator as referred to on Page two of the order (see above).
Maybe there was a flood of orders and the sheer volume has overwhelmed them? Maybe their admin systems were not in place? Maybe they are an incompetent multinational making too much money to both with being efficient?
I wonder what their customer service will say?
keith
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