Posting by numbers today!
Downloaded and printed document last week that is worth sharing. A 32 pager on the topic of developing online communities. Some theory but mostly good basic and practical pointers.
Available from this page here: http://www.jivesoftware.com/clearstep/docs/DOC-1083
While you are there take a quick look around - the business concerned are developing an online community around the topics of both internal and external communities and collaboration.
keith
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