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July 17, 2008

Wait for it, wait for it

UPDATE Friday 18/07, from the O2 forum thread referred to below

Some stock was made available yesterday for customers who had pre-ordered but not received a iPhone. Some more will be on the way soon

From O2 this evening:

IrelandIrelandThank you once again for your request to be updated with any new developments in relation to availability of Apple iPhone 3G. We have seen strong demand for the iPhone 3G since it went on sale on July 11th. We are working closely with Apple to ensure a regular flow of new stock into in the coming weeks. We are confident that everyone who wants an iPhone 3G in will be able to get one. However the stock we are receiving continues to be limited. 

Please take this opportunity to visit our O2 Customer Forum where we are maintaining a thread regarding new iPhone 3G availability.

Meanwhile I have "my people" scouring the capital (that's Dublin for my Cork viewers) to see if I can get an iPhone before the next batch hit us. Unlikely I suspect but worth a try :-)

keith

 

July 16, 2008

Somewhere a Telecoms Disruptor is smiling

There is an endless number of posts on this topic - why is the EU split into so many regions for music and film licensing purposes? The most recent one I have read was from Pat Phelan.

This evening this was posted on arstechnica.com

"The European Commission wants online music stores across Europe to be fully stocked, and is eliminating certain restrictive policies imposed by royalty groups. EU regulators ordered 24 music societies across Europe to modify or ditch their agreements that bar music services from selling or broadcasting music across borders......
....Although the licensing bodies are unhappy, EU music fans should welcome the decision. Instead of a different iTunes Store for each country, for example, the changes open the door for there to be a One True™ iTunes Store to rule them all
"

For the full post click here.

The implications are that any digital media business will now be able to carry out one set of negotiations and with that launch their service across the whole of Europe. Nice one.

keith

PR and Media training for Irish Tech companies / startups

When I needed advice last week on how to approach getting PR for dbTwang in the run up to the distribution of our business proposition to investors I called Damien Mulley and he happily assisted me.

However I do not want to do that too often - pick his brains for free that is - because he needs to earn a living and that is incompatible with giving out free advice!

Voila - the solution. Attend a paid workshop that Damien intends to give on this very topic. His post:

Forget the idea about some journalist wearing down shoe leather, wearing a hat with a press card on it and beating down doors trying to find your companyjust because it’s amazing. Journalists these days have much more to do than ever before and have press releases clogging up their inboxes twenty four hours a day. Look at the amount of downsizing in newsrooms and the increasing reliance on syndication.

If you are a startup and you are run by geniuses, you still need to market yourself and you still need to get the attention of the press to aid in the marketing of your company. Why should a journalist give you coverage if you sit in your office and expect them to find you via some magic journalistic yellow pages?

With that in mind and via repeated suggestions from a few parties :), I’m going to run a half-day paid workshop on dealing with the media/doing PR from a Tech company perspective. If there’s interest of course. Maximum of 11 per session. Minimum of 9.

We’ll go through how Irish media works (from my perspective), how to approach journalists and build a working relationship with them, what makes good press copy, how to run a combined media campaign and some basic interview skills training for print and radio.

Go to his post here to leave a comment and express your interest. And see you there :-)

keith

July 15, 2008

Is your Eircom DSL connection slow?

Mine is crawling - a 3Mb service just came in at 916kb using the Irish ISP speed test and was at 1.2Mb about 3 hours ago.

This is much slower than usual and is impacting on file downloads. Anyone else seeing a reduction in speeds. Could have been deteriorating over the last couple of days - this is the first time I have measured it.

UPDATE - a quick look at this boards.ie thread shows that there appears to be a major South-East issue with Eircom BB speeds over the last couple of days. It maybe an infrastructural issue that they are having although they are not being consistent in getting that out.

keith

The SFA are the ones who have "lost the plot"

From the Small Firms Association today:

"SFA calls for €1 cut in national minimum wage rate to €7.65 per hour. Ireland has “lost the plot” in terms of having a competitive labour market"

This makes me embarrassed to be an entrepreneur. €8.65 an hour must be nearly impossible to live on - and throw in a family and a mortgage and you are finished. Is this the best that the SFA can come up with - what an unimaginative bunch. Is this part of the usual c**p that comes out of the IBEC/SFA block as part of the National Pay Talks posturing?

Michele agrees - although maybe from a different perspective.

keith

Tuesday Push - Time Gentlemen please

While I am fortunate enough to not have to keep detailed track of my time on most projects I was working on something in March 2007 that required me to keep a timelog.

By coincidence I came across 1time - the subject of todays Tuesday Push.

1time

It was an Irish online service and exactly what I needed at the time. Easy to use, free for a sole trader and it had a flexible reporting function. Was it perfect - not even close! But Derek Organ and his crew were responsive and eager for feedback.

The current version looks a lot more developed and continues with the free plan. It then extends upwards into an enterprise edition for €395 a month. And it integrates with basecamp :-)

BTW 1time is where myself and Vinny Glennon of useamap and justroutes fame first came across each other. Great to see micro enterprises working to foster new start-ups within their walls. I have never met either Derek or Vinny - have to remedy that sometime soon.

keith


July 11, 2008

Whatever you do, don't go to the Apple forums

Feeling a little bit peeved on the day when you fully expected your digital and mobile worlds to seemlessly blend?

Why not go to http://discussions.apple.com and vent off a little steam?

Well - because they are down. Along with major chunks of Apples hosted services and online systems.

Discussions

Nope - they are back up, but with this notice.

Temp_changes

I drilled a little deeper and any attempt to get into an individual thread brought up the top message again.

keith

My iPhone/MobileMe existance off to a bumpy start

iPhones are sold out in Kilkenny in both O2 and Carphonewarehouse. And online according to O2.

Iphone_out

On the MobileMe side it is up. Sort of. Attempts to get into the calendar using Firefox were rebuffed with an error message and clicking on the help button did not bring up anything.

Switched to Safari and a little smoother. There is an import option on the contacts side which I used to bring in Palm contacts in Vcard format. However the calendar has no import option whatsoever.

So now (I suspect) I will have to open Outlook on the PC for the first time ever, get my Palm Calendar into that, sync and then what? Break the connection? And then just have the iPhone sync with the online service? Hope it can facilitate that.

UPDATE - MobileMe is very, very slow to use. And the VCard import has only brought over partial records - mobile numbers have disappeared. I need to find a drawing board!

UPDATE2 - Safari with just one tab (MobileMe) is sucking up 160k of memory. That is very heavy.

UPDATE3 - This is a joke - 12.45

Temp

keith

July 10, 2008

Want to have your teleco app shown on BBC?

Pat Phelan (a dynamic and global in reach telecoms entrepreneur based in Cork) is being filmed as part of an upcoming BBC mobile innovation show.

He wants you to contact him if you have a service that maybe of interest - "I will be demonstrating a number of products including Spinvox, Zyb, QIK, MAXroam" - so you know what the competition is.

And he might even blog about you :-)

keith

Recurring theme - optimising subscriptions

I posted recently about a free webinar on this topic and a flash version of that live event is now watchable by clicking on the following image:

Optimization
It is entitled - Optimizing Subscription Paths - How to improve results by 59% or more. If I do not get to it tomorrow I will definitely watch it on Monday :-). This is a crucial success factor for us in the path to making dbTwang a success.

keith

iPhone App Store

Browsing through the new App Store via iTunes7.7 and 2 thought occurred to me:

1. Some of the news apps remind me of the one (whose name I forget) which I used to use on the Palm - which picked up updates via the PC sync and then you could read them on the move.

2. Will we build an iPhone app for dbTwang at some point? I suspect it will be a question of the timing as opposed to if. The Gallery of succulent photos of antique and collectable guitars would be wonderful eye candy for an app. As would a similiar display of guitars available from the dbTwang marketplace. hmmm

This is a selection from the social app's section.

App_store

keith

Glimpse of MobileMe loginyou b

rom UPDATE2 - having more fun this morning:

http://bohanna.typepad.com/pureplay/2008/07/my-iphonemobile.html

UPDATE: Got up this morning (06.30GMT) fully expecting to be able to log onto MobileMe. To discover that Apple's initial implementation of this service has been plagued with unknown issues:

Outage hobbles new Apple Web service
The MobileMe rollercoaster
Apple's MobileMe shaky, not synched

I came back to the computer and saw mentions of the new iTunes 7.7 so went to MobileMe to see if it was open.

And through a glitch in their system came across this screen - which leads back to the default holding page :-(

Mobileme_login

Soon I guess

keith

July 09, 2008

Taoiseach to lead transparency Drive

Received by email this evening - proof that Brian Cowen is indeed setting new standards - looking for support to install windows in his office:

Title: Department of Taoiseach Windows Support Contract
Published: 09/07/2008
Published by: Department of the Taoiseach
Full Text: http://www.etenders.gov.ie/search/show/Search_View.aspx?id=JUL104703&ln=EN

keith

Xp Service Pack 3 out starting tomorrow?

Mary-Jo Foley's blog over on zdnet claims that the third (and last?) service pack for XP starts rolling down the Automatic Update funnel tomorrow (Thursday July 10th).

If true what does this mean?

  • Anyone in a SOHO setting with an automatic download and install option is going to see their internet speed be hammered by a download likely to be in 100's of Mb. And your computer may not work the way it should afterwards!
  • Network administrators need to be ready for the inevitable side effects of this installation - there will always be some incompatibilities when a service pack hits town.

Watch and wait on this one.

keith

July 08, 2008

Very Special Offer - For One Week Only.

Over in Irishbusinesswomen.com there are all kinds of special offers going.

[none of those are made up:-)]

It is self promotion week (from 7th to 13th July) so you can pimp yourself and your company to the entire community.

While I was there I noticed Next Action - a newly emerged (to me anyway) Irish Web2 service for people who like to keep their todo's online.

Nextaction

Looks good and will be interesting to watch its evolution. They have an enterprise edition with additional functionality so that is where their revenue steam will lie. And it is iPhone friendly. Yummy.

keith

3G iPhone, Friday 8am. Does this apply to Ireland?

Just in from the Apple marketing machine:

Iphone

Anyone know for sure if O2 will have them in store Friday?

keith

July 07, 2008

I had no choice Your Honor

I had reckoned on putting off my iPhone lust satisfaction for a while given that my earnings maybe impacted by my sofabound condition.

However fate intervened. My daughter knocked over a glass of water yesterday and took out my Palm Treo 680. I dismantled the battery and took out the SIM card to leave it dry out overnight but it was in vain. A fruitless soft restart was followed by an equally pointless hard restart - both leaving the Palm freezing on startup.

The consequences of this?

  • Switched to dumb Motorola V535 as my phone.
  • Opened a 60 day trial .Mac account in preparation for MobileMe.
  • Found a copy of my calendar on Google which I had synced in there a couple of weeks ago
  • Have to figure out how to get my Palm contacts out of the Palm format and into .Mac
  • Going to have to get iPhone with bloody O2 data limit next week as will not be able to wait around for cracking options to appear.

keith

July 06, 2008

Lets run those numbers one more time

Real world conversion rates for online services/applications are hard to come by so was pleasantly surprised to come across the following from the 2007 SXSW event in Austin.

The post is entitled Web App Autopsy and it is a writeup by ReadWriteWeb of a discussion between 4 online services. The presentation is a zip file from here.

In the midst of all the gems were the following:

For every 100 visitors to Wufoo 7 signed up for the free service and 1 for the paid service
For every 100 visitors to Blinksale 11 signed up for free and 1 for paid
For every 100 visitors to Feedburner 8 signed up for free (paid n/a)
For every 100 visitors to regonline 1.52 signed up for free and 1.14 for paid

Those figures are lower than I would have expected (especially after attending the Selling Online Subscriptions Conference) - however they are all either strongly B2B services or at least B2Geek (in the case of Wufoo and Feedburner).

I would be interested in seeing similar stats for services more like dbTwang - offering a portfolio of services and content into a strongly motivated niche consumer audience.

I don't suppose anyone can oblige :-)

keith

dbTwang Mission Statement

For the last couple of weeks the core dbTwang team has been working on our mission statement. This is the current version (in the full expectation that it will continue to develop and be improved upon!) and it will be used in the upcoming business proposition.

dbTwang provides a trusted place on the web where guitar players and collectors can keep important information about their instruments securely and in complete confidence.

dbTwang also provides a unique and dynamic platform that enables its members to share information selectively in a trusted and safe environment with fellow members and to complete secure trades by mutual consent.

By enriching the lives of its members, dbTwang is building the web’s favourite community for those who share a passion for guitars.

keith

[cross post from the dbTwang blog]

Bankers, the whole lot of them.

They should think before they speak. That is my initial thought having read the following quote attributed to Donal Forde of AIB in the Sunday Business Post

...adding that the fact that the bank lent money to an individual customer should not be seen as a "commentary on the wisdom or otherwise of what he's doing"

Ok - so that was in the context of lending to property developers. And (if true) it will come as a surprise to many in normal business sectors whose lending applications are judged primarily on their ability to repay - an implicit judgement on the wisdom of the underlying business you would have thought!

keith

July 05, 2008

Web Services and Data lock in

As a follow up to my last post at my dissatisfaction with Typepad I started the process of moving our personal blogs to another service.

Wordpress.com (to the horror of techies everywhere - yes the hosted service and not my own implementation) is the choice and I discover how long this is going to take. There are nearly 500 photos that have to be exported from the places that Typepad has stored them (at least 4 different locations for reasons that are not obvious to me) and then manually reinserted into the relevant posts.

The automated export/import works for text (and Wordpress takes the Typepad generated txt file and brings it in nicely) but not images.

At least I have the time ;-)

keith

Typepad Security Flaw

When I started using Typepad a couple of years ago one of the attractions was the ability to password protect a blog. This was important because we run a number of family blogs and we wanted them to be both private and also secure. This was because they contain photos of the infants and kids in the family.

In May 2007 I noticed that despite the password protection on my personal blog the photographs that were contained within it were not protected - for some reason they must have been held in a separate and unsecured folder within the Typepad system.

I notified Typepad using their Ticket system on 3rd June 2007 and had it confirmed yesterday (just over a year later) that a change to correct this security issue has not been included in the significant changes to the Typepad platform which are currently being rolled out.

Despite being told on 10th June 2007: "That we are unable to give a specific date before this issue has gone through the development process does not mean that we take it lightly"

I am deeply unhappy at that inability to take a fundamental flaw in implementation of a password protection system seriously. Yes you are taking it lightly Typepad.

Off now to see if the couple of years data held on the Typepad system can be exported and then brought into another blogging service.

keith

July 04, 2008

Comments on Next Gen Broadband consultation paper

This is a cross post of a piece I have just posted on the IIA blog in my position as Chair of the IIA's Physical Infrastructure Working Group.

It is difficult to cut through the aspirational waffle in the consultation document and actually find tangible deliverables that the Government is committed to within a defined timetable. Surprising eh :-)

Firstly feedback on some of the Government Commitments:

1. A breakdown of the €435M would be necessary before any judgement can be made on it’s relevance. Across 7 years this is €62M a year – a very small amount in the context of investment in other essential infrastructure. If this includes planned investment in Metropolitan Area Networks(MAN’s), the National Broadband Scheme and Broadband to Schools then there will be little left over for anything else.

2. This pledge of universal access does not address the cost issue for people not serviced by more than one provider. It is difficult to see this happening by 2010 given the probable need to build out infrastructure to support it. And the speed target of 2012 of being equal to “comparator EU regions” is unambitious – do we not want to establish leadership in this area?

3. This aim is meaningless for the majority of schools who do not fall within the HEANet/MAN infrastructure that will be used to deliver this. How is it proposed to deliver a 100Mbits to those schools? And phased means forever and ever ( or never).

This announcement happens 2 weeks after 18 school ICT advisers around the country were told by the Department of Education that they are being sent back to their classrooms from their secondment and coincides with the ongoing absence of the National Development Plan Schools ICT strategy (announced by the Government in February 2007). Is the intended €252m investment under the Schools ICT plan now part of the €435M?
www.independent.ie/national-news/cutbacks-bite-as-advisers-sent-back-to-classrooms-1421257.html

4. Value for money is vital – but must be balanced against the need for intervention in an area which is speculative – in the same way that we invested in our education system in the 60’s and 70’s which reaped long term benefits in the Celtic Tiger era.

5. Hard to tell what this means.

6. The commitments on backhaul mean that the Minister will have to establish an organisation (another quango?) which either facilitates negotiations with a multiplicity of semi-state bodies or instead takes a direct interest in elements of their assets. It would be optimistic to say that could be hideously slow.

9. This statement is meaningless without some indication of what exactly is meant by it. Is the Minister going to make fundamental changes to the procedures followed, and responsibilities held, by existing purchasing sections across all Departments?

Feedback on other areas of the document:

It is worth noting that a number of the commitments will mean substantial initiatives being driven from this Department. This is the same Department which lacks the basic manpower necessary to administer the National Broadband Scheme – this information was obtained by the Irish Times and also Damien Mulley using Fredom Of Information.

From the documents obtained:
Various recent developments have given rise to extreme pressure on existing staff within my area . . . again, due to the existing bar on recruitment of new resources to the department, I have no civil servant working on the National Broadband Scheme.” – January 2008 memo from Mr Spratt to Assistant Secretary Peter O’Neill and human resources department requesting additional resources

In a section on Potential Uses of next generation broadband (Page 6) the issue of demand stimulation is covered. However there is no mention of the build out of Government/State services here (although it is referred to on Page 41). This is a tricky area and again would mean leadership being shown and a need for cross-Department cooperation.

The section on International NGN developments is interesting in that it does not include any reference to the existing European NGN networks in Scandinavia (maybe because they have a lower population density than Ireland and thus would not suit the case being made here?).
In addition only passing reference is made to the fact that in many countries who are world leaders in this area (Japan is named here) their broadband policies are only a small part of their overall ICT development policies so that they have a strong context.
Unfortunately in Ireland we appear to be developing the broadband plan first and the ICT plan (from which the broadband plan should be taken) second.

In the NGN developments in Ireland section (Page 21) there is an telling omission. At the end of the third paragraph it says: “This strategy of focussing on the residential market appears to reflect the fact that, in general, the requirements of large corporate users are adequately addressed through existing market mechanisms”.
Although this is merely commentary on the marketplace where are the small to medium businesses in all of this? They make up over 97% of our businesses and employ more than half of our private sector work force and yet do not have access to the broadband services available to large corporates. They make do with barely ramped up domestic offerings coupled with indifferent customer service.
This is a market failure and it is not explicitly addressed here.

The section which analyses the Possible Government policy approaches (Page 33) appears to make sense. However the context here is the budget of €435M available – this does not actually allow for Approach 1 (direct Government support) to be considered as a option on cost grounds so it is little surprise that it is discounted in favour of “providing a competitive environment to spur innovation and investment”. Considerably cheaper!

Also in this section the challenges around the business model for the MAN’s is acknowledged yet there is no explicit suggestion on the changes that maybe made to improve this situation.

UPDATE - consultation paper here

keith

July 03, 2008

Give me Proof

We are using a small number of online tools in our work on finalising the dbTwang business plan which is going to printers next week (yes - printed version! Our target potential angel investors are more likely to be comfortable with paper based documents than pdfs or whatever).

The main one is basecamphq and today we added a second which integrates with that - www.proofhq.com. It is a lightweight, browser based service for Web-based design collaboration, proofing and approval. Sweet - takes documents in a variety of formats and allows you to easily work on them.

Worked well and can strongly recommend it.

keith

Broadband - we have a plan. Or consultation document at least.

Following lifted straight from the Dept website - have not had time to read further. Looks good in principal, consultations follow with an end of Sept close off:

To make this a reality, investment of 435 million has been earmarked under the National Development Plan 2007-2013.

In order to achieve this, Minister Ryan set out a number of policy actions the Government would undertake. These include:

- The National Broadband Scheme would ensure that “all requests” for broadband will be met in areas currently without access to a broadband service. Rollout of this scheme will commence shortly to be completed by New Year 2010.

- Our schools will be at the centre of the new digital age. The Government will deliver high-speed broadband (100 Mbits) to every second level school in the country.

- All new major infrastructure projects will install backhaul ducting at the construction phase. The Government will establish a one-stop-shop to give service providers flexible and open access to existing and future ducting infrastructure.

- By the end of this year, new build premises will require open access fibre connections.

- The significant purchasing power of the state would be used to develop far greater access to Government services online. This will stimulate demand, create economies of scale and improve the quality of public service to the citizen.

- Positioning Ireland as a testing-ground for the trialling and development of new digital services and telecommunications technologies

UPDATE - the press release ends with "A full copy of the consultation paper is available at: www.dcenr.gov.ie". The link is not obvious and thanks to Lisa in the Department who has just sent it to me:

Page link:

http://www.dcmnr.gov.ie/Communications/Regulation+and+Postal+Division/Public+Consultations/

Document Link:

http://www.dcmnr.gov.ie/NR/rdonlyres/F063026A-5896-4F44-A4CA-EF2357AA46D6/30908/NGNConsultancyDocumentJuly2008TheFinalversion.pdf

keith

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